Return Policy

At MineProxima, we are confident in the quality of the digital products offered on our server and their contribution to our players' experiences. However, due to the nature of digital products, the return process is subject to specific conditions.

Return Conditions

• Generally, the return of digital products is not possible once they have been delivered. The instant delivery and replicable nature of digital products differentiate their return process from that of physical goods.
• Returns may be considered in exceptional cases, such as if the delivered product does not meet the described features or if the delivery fails to occur. Such situations will be assessed individually, aiming for a resolution that considers customer satisfaction.

Return Process

• To request a return, please contact us at mineproxima@gmail.com with a detailed explanation within 48 hours of your purchase.
• Your return request will be evaluated within a maximum of 7 business days after receipt, and we will get back to you.
• If the return is approved, the necessary steps for the return process will be shared with you.

Final Note

At MineProxima, we aim for your satisfaction with our products and services. If you have any questions or concerns, please do not hesitate to contact us. We are here to support your in-game experience in the best way possible.

Thank you,
The MineProxima Team